General:

Imbizi Safaris (“the Company”) is incorporated in Namibia. The company is a full member of NTB (The Namibia Tourism Board) and provides safari services in Namibia. The provision of our services is subject to the company's General Terms and Conditions set out below, which clients/agents on behalf of their client (herein after referred to as “the Client”) should read carefully as they set out the respective obligations of the company and Clients and form, together with the booking confirmation form and the safari program, the basis of the contract between the Company and the Client. By signing and returning the Company’s booking confirmation form, the Client confirms acceptance of these terms and conditions. Clients must accept that conditions in Africa are not the same as those in developed countries and standards of service, medical facilities, safety and security, amongst other things, may be lower than those in their home countries.

Tour arrangements are intended for persons of reasonably good mental and physical health and without physical disabilities, which would create a hazard either for the passenger or other passengers. By singing and returning the Company’s booking confirmation form, the Client certifies that he or she does not have any physical or mental disability that might create a hazard for themselves or other tour participants. The Company reserves the right to decline to accept or retain any person as a tour participant should such person’s physical or mental condition impede the operation of the tour. The Client shall not be entitled to any refunds.

Jurisdiction:

The company is incorporated in Namibia and it operates under the laws of Namibia. All contracts with Clients and matters/disputes arising out of such contracts, any of our brochures or your tour will be governed by the laws of Namibia, and any litigation involving this contract, can only be brought in courts of competent jurisdiction in Namibia.

Booking process:

1.
For reservations and/or inquiries, fill in our information form on our website or send us an email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it We will respond to your request as soon as possible. Reservations will be confirmed by us through email.

2.
Subject to clause 5 below, reservations will only become confirmed bookings:
- once a Client has signed and returned our booking confirmation form; and
- once a Client has paid the tour price and payment transaction costs in full; and
- once the company has proof of such payment.
The company considers as proof of such payment:
- when the Client has signed and returned our creditcard/debitcard authorisation form; or
- when we have received the total amount due on our bank account.
Note that our confirmed booking policy is based on a first come first serve principle.

3.
Full payments or deposit payments can be made by bank wire transfer and by creditcard/debitcard authorisation. Note that the Client is responsible for the transaction costs involved in each payment. Any payments by cash can only be made at the Imbizi Safaris office in Namibia.

4.
The tour price and payment transaction costs should be paid in full at least 35 days before the arrival of clients.

5.
Confirmed bookings within 35 days of the tour must be paid in full.

6.
If you are paying with credit/debit card, the balance due will be charged to your card at the appropriate time as set out herein.

7.
In the result of a cancellation of a confirmed booking, the onus rests on the client to recover any monies paid to any third party.

Note: Confirmed bookings should be made well in advance as some accommodations are limited in size, and sell out well in advance due to seasons. To assure your first choice of accommodation, an early confirmed booking is essential.

Cancellation conditions and charges:

Cancellations by Client
Should you or any member of your party wish to cancel a reservation or confirmed booking, you must notify us in writing. A verbal cancellation is not effective and cancellations will only come into effect when we receive your instructions to cancel your tour reservation or your confirmed booking in writing. An emailed or faxed instruction to cancel your tour reservation or confirmed booking would suffice. Please note that any deposits paid are always non-refundable.

Cancellation of confirmed bookings
To cover our estimated loss caused by the cancellation of a confirmed booking and as we may be unable to resell your tour, cancellation fees, excluding travel insurance premiums, will be levied per person as follows:
Period before departure cancellation charge (as percentage of total price paid where applicable).
a)
€ 200 per person fee will apply for cancellations made 90 days or more prior to departure.
b)
30% of total tour price is forfeited for cancellations made between 89 and 60 days prior to departure.
c)
50% of total tour price is forfeited for cancellations made between 59 and 30 days prior to departure.
d)
100% of total tour price is forfeited for cancellations made 29 days or less prior to departure.
e)
Plus applicable third party charges.

We strongly recommend cancellation insurance, as set out below under “the heading “Insurance.

Refunds
a)
No refunds are given for unused services or portion of a tour.
b)
No refund will be given to clients who do not complete a tour for any reason whatsoever.
c)
No refund will be given to clients, who do not show up for a tour.
d)
No refunds will be made for circumstances arising beyond the control of the company necessitating alternative arrangement to ensure safety or further participation and/or enjoyment of a tour.
e)
No refund will be made for lost time or substitution of advertised facility/accommodation. Any alternative accommodation will be of the same, if not a better standard.
f)
No refund will be made for itineraries amended after departure.

Changes to the Scheduled Tours:

Alterations to confirmed bookings can be made by mutual agreement and costs of such alterations will be assessed by penalties imposed on us by our suppliers.

The tours scheduled on our website are planned many months in advance and sometimes changes may be necessary. Thus, although we would normally expect to be able to provide you with the services confirmed by us in respect of your original booking, the Company reserves the right to alter arrangements to a scheduled tour should conditions necessitate.
The Company reserves the right to alter your tour routing at any time in the event that the Company or its suppliers deem your safety to be a concern.
In the event of mechanical failure, sickness, weather, political unrest or any other conditions, the Company reserves the right to change or cancel any part of the advised itinerary.
In the event that your tour arrangement are altered or cancelled, no compensation shall be provided.

Insurance:

It is the responsibility of all clients to have an adequate travel and cancellation insurance for the duration of the tour. Such insurance should, amongst other things, fully cover death, personal injury, medical expenses, repatriation in the event of accident, illness or death, cancellation or curtailment of the tour and loss of, damage to, or theft of the Clients' personal property. Activities with a greater inherent risk, such as animal tracking on foot, should be covered. The company will not be held responsible or liable in any circumstances for any loss or damages suffered by Client

Travel documents & health certificates:
Every Client must be in possession of a current passport valid for at least six months from the date of departure, round-trip airline ticket, and have adequate funds for the duration of the stay. It is the Clients responsibility to take proper medical and practical precautions both prior and during the Clients tour. Obtaining a passport and health certificate with the required inoculations is the responsibility of the Client. Details of visa/health requirements can be found on our website.

Accommodation:

The standard pricing policy is based on a twin room being shared by two people. A single room will be provided on request at a supplementary cost but cannot be guaranteed.
Hotel and lodges are named as an indication of category and rooms may be reserved at similar hotels and lodges.

Transportation:

Although every effort is made to ensure that vehicles provided for the specific itinerary agreed are provided in a good condition, no liability can be accepted for breakdown, or any damage or delay resulting as a consequence. In the event of a breakdown, the company will endeavour to provide a replacement vehicle as soon as it is practical.

Subcontractors:

The Company reserves the right to use the services of sub- contractors for all or part of the services.

Prices:

a) Prices are quoted in the currency specified in the quote and are applicable at the time of printing.

b) Prices are subject to change due to fluctuations in exchange rates, fuel costs, tariffs, taxes, etc. We must reserve the right to make such changes. You will be provided with the latest information before you enter into a contract with us as part of our commitment to quality customer service.

c) Price Includes: Transport during the tour (including pick up and drop off at your accommodation area in Windhoek), professional, highly experienced, English speaking tour guides, three meals a day unless otherwise specified in each itinerary, accommodation costs, camping equipment, park entry fees and game drives as specified in the itinerary.

d) Price Excludes: Transport to Namibia, transport to your accommodation area before the start of the tour, entry visas (please check at your local consulate for the latest regulations), personal medical -, cancellation - and travel insurance, drinks and snacks, sleeping bags, transaction costs for tour payments.
Some activities are not included in the cost of the Safari, and only those activities specified in each itinerary are included in the quote. Other activities are deemed optional and will be for Client’s own costs.

Baggage:

Baggage is restricted to one standard size soft bag of 15 kgs or less, due to limited space on the vehicle.

Information:

Information on brochures, website or any other publication is to the company’s best knowledge and belief correct at the time of printing but the company reserves the right to make changes without notice.
The descriptions, information and opinions given by the company are given in good faith, based on the latest information available to the company. The company cannot accept any responsibility or liability for any errors or omissions.
The information given in the tour itineraries regarding drive times are estimates and may differ due to events that may occur along the way.

Special Requests:

Any special request or requirement which is essential to your booking, such as specific dietary requirements, must be made known to us in writing before you book. When failing to do so, the company shall have no liability for changes in the cost of the safari or lack of availability of the required item.

Promotions:

By signing and returning our booking confirmation form, you give full right to the use, for promotional purposes, of photographic images of you and/or other members of your party whether still pictures or video, taken on safari. 

Authority on safari:

At all times, the decisions made by the tour guide shall be final. The company reserves the right at our discretion and without liability or cost at any time cancel.
 

Force Majeure:

We regret that we cannot accept any liability or pay any compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strike, border closures, refusal of visa for entry, unexpected government acts, terrorist activity, political disputes, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport, delayed flights, road closures, disease and all similar events beyond our control.

Liability:

The company provides its services to the best of its ability in comfort and safety but it should however be understood that all travel is undertaken at the risk of the client. Such risks include injury, disease, loss or damage of property, discomfort or inconvenience etc.

The company reserves the right to employ subcontractors for certain services. These will be liable for the part of service they provide and according to their own terms and conditions.

We shall make every reasonable effort to ensure that all components of the safari are supplied as described on our website and to a reasonable standard; and our employees, agents, suppliers and sub-contractors exercise due care in carrying out our obligations under the contract. This acceptance of responsibility is subject to the clause relating to "Force Majeure" above and these Terms and Conditions. Our maximum liability in respect of complaints is limited to an amount equal to the cost paid by or on behalf of the person affected for the relevant services. The maximum amount will only be payable where the person affected has derived no benefit from the safari and none of the services contracted have been provided. Any claim must be notified to us in accordance with the complaints procedure set out below. Any person to whom any payment is made (and their parent or guardian if that person is a minor) must assign to the company and the company's insurers any rights they may have to pursue any third party in connection with the claim and provide all necessary assistance to the company and our insurers that be reasonably required.

Customer Complaints:

Customer complaints must be reported immediately to your tour guide or to the Company office, who will do their best to resolve any problem. In the unlikely event that you remain dissatisfied, a written report should be submitted to The Company situated at the address below as soon as possible after the incident to enable us to complete a full investigation. Complaints not specifically reported while on tour cannot be entertained. Regrettably, liability for any complaints not notified in accordance with this procedure cannot be accepted.

Imbizi Safaris
Postbus 114
4850 AC Ulvenhout
The Netherlands

Copyright policy:

The copyright in this website belongs to the Company. All intellectual property rights are reserved. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website. You may only download to your own personal computer for viewing purposes and print out pages from this website for your own personal use.

Disclosure Notice:

Please be aware that during your participation in an Imbizi safari tour, certain risks and dangers may arise including, but not limited to, the hazards of traveling in undeveloped areas, exposure to potentially dangerous animals, travel by boat, train, automobile, aircraft or other means of conveyance, the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities.
Also be aware and clearly understand that the Company will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. You are voluntarily participating in these activities with the knowledge of the dangers involved and hereby agree to accept any risks.
As lawful consideration for the agreement with the Company to participate in such trips and activities you hereby agree that you will not make a claim against the Company or sue for bodily injury, emotional trauma, death and/or property damage, however caused, as a result of your participation in the safari tour. You therefore indemnify and agree to hold the Company and its employees harmless from any and all claims, known or unknown, arising from your participation in a tour. This release of Liability and Assumption of Risk agreement is entered into on behalf of all members of your family including minors accompanying you. This agreement is binding on your heirs, legal representatives and assigns.
If any portion of this agreement is unenforceable, the remaining portions shall remain in full force and effect.